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Service & IT Support

Our technicians and print consultants take pride in their ability to respond to your service requests rapidly, minimising any lost productivity. Our technicians share a wealth of qualifications and experience. All are factory trained by Ricoh Australia in Sydney where training includes the latest Body including Ricoh products and networking issues.

Contact our Service Department:


Phone: 03 6210 1200

Our experienced IT team provide practical advice and assistance to our technicians and customers.

Contact our IT Department:


Phone: 03 6210 1200

Online Support

Ricoh Knowledge Base

Detailed how-to guide for Ricoh devices, simply select your product model and browse the topics. Information includes: how to change print cartridges, clearing paper misfeeds, installing print drivers, etc.


Ricoh Click2Learn Online Training & Resources

An online interactive training tool that simulates the actual user experience of performing job tasks on our MFP products. Structured in a series of individual modules, it is designed to enhance the customer experience and facilitate the learning curve associated with job training.


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Download the latest drivers, manuals and material safety data sheets for all your Ricoh products.

Please note that a new window will open so you can download the files from Ricoh Australia site.

Download Product Drivers

Download Product Documents

Download Software & Plug-ins